We have today been awarded the Feefo Gold Trusted Merchant Accreditation for the second year running. We are very proud of achieving 99% positive feedback from independent Feefo reviews. This is the message we have received from Andrew Mabbut, CEO of Feefo:
Congratulations!
I am delighted to recognise your excellence in customer service throughout 2014 with this year's Feefo Gold Trusted Merchant Accreditation!
Feefo emails our customers about a week after they have placed an order with us and asks for their feedback on our products and service. This is completely independent and we are unable to influence customers responses. Feefo is working hard to become the world's most trusted review site for customer feedback. Many large retailers use the service and we at So Raise Your Glasses find the service useful. Constructive criticism helps us to run our business better and the maintained effort to achieve great customer service which results in high positive feedback scores is reflected in our results.