Terms & Conditions

1. The contract for goods ordered on this website is completed once we have delivered the goods to you.

2. The amount due from you is the amount specified on the website for the goods plus carriage, at the time of placing the order. All goods must be paid for before goods are despatched. If payment cannot be obtained or we have any doubts over the authenticity of the purchaser, we will take steps to contact you and this will result in a delay.

3. Delivery. We use a standard delivery method of Royal Mail 1st class recorded post. This usually means that goods are received by you within 2 working days of the order being despatched. However, this is not guaranteed, as Royal Mail terms do not guarantee delivery of 1st class mail within specific time scales. If your order is urgent, we recommend that you select Express delivery and accept the additional fee of £2.45 that we charge for a guaranteed delivery within two working days, using Royal Mail Special Delivery or Interlink. Both provide next day, signed for deliveries, and we will apply this to all orders where "Express Delivery"  is requested, and we will charge an additional £2.45 to your card for the service. From time to time we do temporarily suspend the Express delivery service and in this case we identify on the basket when orders will be despatched. Standard delivery is via Royal Mail 1st class standard or Recorded or Interlink. We recommend Express delivery if your event is due to take place within 14 days of your order being placed. If Express is not selected and the goods arrive within 14 days of your order but after your event the return of any goods will be at your own cost.

4. In certain circumstances, such as large orders, we will insist that delivery is made only to the cardholder's billing address. This is for the security of both our customers and ourselves

5. Title to the goods passes to you at the point of despatch from So Raise Your Glasses Ltd. Goods must usually be signed for on delivery.

6. Non delivery. If the goods are not received within 7 days of your order and you have received no advice about a delayed delivery you must contact and advise So Raise Your Glasses by email, mail or telephone. 

7. When an item is out of stock we will contact you and obtain your advice as to whether you wish to cancel the item, cancel the whole order or wait delivery of the item. We are able to split deliveries with your agreement. We will not be liable for any loss due to a delay in receiving the goods from us.

8. If you wish to return unwanted items please advise us within 28 days of receipt. This does not apply to personalised and special order items which cannot be returned.
 We will accept returns which are in good condition and with any packaging unopened. All returns must be arranged via mail, email or telephone with us prior to the return of the goods, the cost of the return is to be borne by the customer and we have the right to nominate the carrier. We will repay you the cost of the goods in full.

9. Goods which are damaged on delivery or are faulty must also be advised to us by telephone, mail or email. We will arrange the return with you and pay the costs of the return in full. We have the right to nominate the carrier. We will repay you the cost of the goods and carriage in full. Please note that many of our products are handmade, particularly table linen, wedding accessories and albums, and so very small variances, such as the placement of a flower, will often occur between the picture on the web and the actual product. These variances are not deemed to be faults unless the product sold is fundamentally different to the one shown. If you are in any doubt please contact us before you place your order so that we can confirm that the product exactly meets your requirements.

10. Shortages on delivery must also be notified by telephone, mail or email. We will agree with you the most appropriate solution which is likely to be either a despatch of the missing goods or a refund.

11. We are not liable for consequential loss, disappointment or other damage in relation to your order and will not pay compensation over and above the refund for the cost of the goods. This does not affect your statutory rights under consumer law or any liability we may have for death or personal injury due to our negligence.

12. VAT is charged at 17.5% on all goods except sugar decorations, children's clothing and books which are zero rated.

Registered Office : 3 Longs Field, Taunton TA3 6NN   Reg No. 4999915