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Call us today 0800 5677850

Please note we will closed on Monday 1st May
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Delivery Information

All orders we receive by 2.00pm Mon to Fri are normally despatched same day (subject to stock availability - we'll contact you if there's any problem).

Choose "Express Delivery" for next working day delivery (if order placed by 2.00pm). Next working day delivery is weekdays only, not Saturday or Sunday. If an order is placed Friday before 2.00 p.m it will be delivered on Monday if an order is placed after 2.00 p.m. on a Friday, on a Saturday or on a Sunday despatch will be on Monday for delivery on Tuesday. 

Please note that express delivery is only available for delivery to U.K. addresses and it is weekdays only.

Please note that we can deliver on Saturdays but only if you call us to make special arrangements and there will be an additional fee.

We will notify anyone who orders from us within 24 hours of the order being placed if we think there is likely to be any delay.


Express Delivery within the UK

All orders for delivery within the UK where "express delivery"  has been selected, that are received by 2.00pm (Mon - Fri) are despatched same day (subject to availability) and this means that they are almost always delivered the next working day, but we guaranteed delivery in a maximum of two working days. The Highlands and Islands may take one day longer depending on the size of the parcel. Smaller parcels are sent via Royal main Special Delivery and so should reach you the following day. 
 
If you must have your order the next day, at whatever time you are considering placing your order, please call us and we can tell you whether we can guarantee next day delivery
 

Standard and Economy Delivery to the UK

RMail-for-Carriage-page
 
We usually despatch all orders on the day you order from Mon - Fri if ordered by 2.00pm (subject to stock availability - we will contact you if we have any stock problem) or next working day at the latest.
 
Standard delivery within the U.K.is by Royal Mail '24' 1st class post and usually takes 1 to 4 working days. The aim of the Royal Mail is next day but this is not guaranteed so please allow up to 6 working days for delivery.
 
Ecomony delivery within the U.K.is by Royal Mail '48' 2nd class post and usually takes 2 to 6 working days. The aim of the Royal Mail is within 3 working days but this is not guaranteed so please allow up to 8 working days for delivery.
 
If you need your order more quickly, certainly within a week of placing your order, please choose express delivery
 
We are happy to deliver most orders to an address which is convenient for you other than the card holder's billing address. However, in some circumstances, and for security reasons, we reserve the right to deliver only to the cardholder billing address.
 

Delivery to non - UK countries

We are happy to deliver orders to the Republic of Ireland. The charge that appears in the basket before you have registered your address with us is the standard UK charge. It is important that your register and identify the delivery country in order to see the correct cost of carriage that you will be charged. This amount changes as goods are placed in your basket and the charge is determined by the total weight of your basket. If you are logged on the charges in your basket will reflect your delivery location
 
Please note that delivery times vary and Express delivery is not available. You must allow at least 2 weeks for delivery. You may receive your parcel earlier but we cannot guarantee this.
 

Delivery Charges

UK Destination UK Mainland ex. Scottish Highlands UK Highlands and Islands UK Northern Ireland   Non UK Destinations European Countries including Republic of Ireland  

Standard delivery up to 100g

Economy delivery up to 100g

£1.75

 

0.99

 

£1.75

 

0.99

 

£1.75

 

0.99

 

  Standard delivery up to 500g £7.95  

Standard delivery up to 250g

 

Economy delivery up to 250g

 

£1.75

 

 

£1.50

 

 

£1.75

 

 

£1.50

 

 

£1.75

 

 

£1.50

 

 

  Standard delivery up to 1kg £11.00  

Standard delivery up to 500g

 

Economy delivery up to 500g

£2.95

 

 

£2.50

 

£2.95

 

 

£2.50

 

£2.95

 

 

£2.50

 

  Standard delivery up to 2kg £13.95  

Standard delivery up to 1kg

 

Economy delivery up to 1kg

£3.95

 

 

£3.50

 

£3.95

 

 

£3.50

 

£3.95

 

 

£3.50

 

  Standard delivery up to 5kg £25.00  

Standard delivery up to 5kg

 

Economy delivery up to 2kg

£4.95

 

 

£4.50

 

£4.95

 

 

£4.50

 

£4.95

 

 

£4.50

  Standard delivery up to 10kg £60.00  
Express delivery for orders up to 5kg £7.95 £7.95 £7.95     N/A  
               

For some orders a signature is required upon delivery.

Telephone Orders: We are very happy to receive orders over the telephone if you prefer to place your order this way. Just ring the telephone number at the bottom of this page - we will usually answer between 9.00am and 4.00pm Monday - Friday but if we are busy and at other times please leave a message and we will ring you back as soon as we can.

You can call us on the number below or email us using the email address below or our contact form on our Contact Us page.

Our offices are located at:

31 Parsonage Street
Tunstall
Stoke-on-Trent
Staffordshire
ST6 5HL
United Kingdom

 

Tel: (UK) 0800 5677850

Email: sales@soraiseyourglasses.com

Full terms and conditions

For all enquiries, including those regarding orders please ring us on 0800 5677850.