FAQ's
We are committed to providing 100% customer satisfaction. We will always do whatever we can to ensure that you are pleased with the products you purch... Read more
Yes, but please call us so we can confirm that this is possible and we have the stock you require. There is an additional fee for "express"... Read more
Yes, although there is an additional charge for Saturday delivery on top of our Express delivery charge, and you must telephone us in order to arrange... Read more
Can we deliver on Sundays and Bank Holidays?
Unfortunately the answer is No, as there are no couriers willing to deliver on Sundays and Bank Holidays for a reasonable charge
Can we deliver to countries other than the United Kingdom?
Yes, there are a number of western European countries to which we deliver, plus Canada, Australia and New Zealand but express delivery outside the UK... Read more
How do I know it is safe to place credit card details and personal details on this website?
We are very careful with your security. The most important identification to you that the website is safe is the lock sign that appears on your browse... Read more
No. We only accept payment by credit or debit card - Visa, Mastercard, Maestro, Electron and Solo
Can we personalise our napkins?
No, the napkins you see on the website are pre-printed. The specialist processes required to print on napkins are something that we cannot offer, and... Read more
How quickly can we provide personalised banners?
As quickly as any other goods. We print them ourselves and we pride ourselves in meeting the same timescales that we meet for all our orders. If you o... Read more
How many letters can we fit on a personalised banner?
Quite a few! Our software shrinks all the words to fit on the banner and so we can get quite a bit on, and it will still look good. We also use a seco... Read more
Can we deliver other personalised goods in the same timescales?
For all personalised goods other than personalised banners we need one additional working day to get them printed and despatched to you. So, if you or... Read more
What are your terms and conditions?
Click here to view our full terms and conditions.
The full terms are shown on the link above but in simple terms we'll always be happy to receive back, and refund on any goods that are unused and... Read more
How are the carriage charges determined?
We try only to cover our costs in the charge we make for carriage. We have to pay for packaging, and for the cost of getting the goods to you, and we... Read more
I live in the Channel Islands. Can you remove the VAT from the cost of my order?
Unfortunately we can't. We have to pay VAT on all the goods we send out from here, and the process of registering for exemption and reclaiming the... Read more
Is So Raise Your Glasses safeguarded against the latest threat from Heartbleed?
As soon as we were made aware of the potential threat from Heartbleed our servers were updated and are fully protected. This means that you are at no... Read more